How long does shipping take
We ship all orders within 2 business days
Where does my order ship from
Shipping is from Melissa, TX
Do you restock items?
Yes, we restock items. If there is an you'd like that is sold out, please reach out to us at: email@example.com.
when will my backorder/preorder items ship
For orders including a preorder or backorder product, all items will be shipped together once all items are in stock. Orders will not be split into separate shipments.
Return and Exchanges
What is your return policy
We want you to be happy with your purchase!
All unopened items can be returned for a full refund within 30 days of delivery. Please send us an email at: firstname.lastname@example.org with your order information to initiate the return.
What is your exchange policy
Exchanges are subject to store availability. If your item is not available at the time of processing, you will have the option to receive a credit or refund.
How much is the return shipping fee
You have the option to send the item(s) via the carrier of your choice or receive a return shipping label from us by email. If you would like us to create a return label for you, shipping will be $4.50 for standard shipping.
When will I receive my refund
All refunds will be credited back to the original form of payment and may take 3-5 business days to process. To start a return, please email: email@example.com. Please note: shipping charges will not be refunded.
how do I return or exchange a gift
What if my item is damaged or Defective
If you’ve received a faulty or damaged item, please contact us at: firstname.lastname@example.org with a photo of the defective product and proof of purchase within 30 days of receipt. You will receive a response within 24 business hours.
Didn't find what you were looking for? Feel free to email us at: email@example.com.